Which AI tools and capabilities are included in each plan

Omnifox's AI agents unlock starting at a certain plan, and available tools stack up by tier. Here's how it breaks down today.

Lite and Conecta: no active AI

The entry plans (Lite and Conecta) don't include AI agent replies — the ai_enabled switch is off. You get the full inbox, channels, and basic automations, but to have a bot answer conversations you need to move up to the Crece plan.

Crece: where AI turns on

Starting on Crece, the bot can reply to conversations (with a monthly AI-token allowance sized for a small team's support load). Available tools:

• Close conversation, Assign to person or team, and Add internal note (the foundation of every agent).
• Update contact fields and Tag contact.
• Book meeting (Calendly/Cal.com) and Trigger workflow — both require the matching integration to be connected.
• Custom actions (HTTP) to hook the bot into your own systems.
• Transfer to another AI agent, for building receptionist/router setups like the one in the dedicated article.

Escala: high-volume production + voice

Escala includes everything in Crece with allowances 10x larger (more AI tokens, more voice minutes, more monthly replies), plus:

• Handle voice call (handle_call): answer, transfer, hang up, and record real phone calls — exclusive to voice-type agents, available from this tier because it involves telephony costs on top of AI.

Example

A company on the Conecta plan wants a bot to auto-reply on WhatsApp. When trying to assign an AI agent to a channel, the system doesn't offer that option because ai_enabled is off on that plan — the path forward is upgrading to Crece, where the bot can reply and use text tools.

Tips

• If your operation doesn't need phone-based voice AI, Crece is usually enough for most chat support and sales use cases.
• The "AI tokens" allowance is the single meter you see under Billing — it covers bot replies, summaries, embeddings, and tool calls. If you run out, top-up add-ons are available from Crece up.
• Always check your organization's actual usage under Settings → Billing before deciding whether you need to upgrade.

Troubleshooting

• "I don't see the option to assign an AI agent to my channel": check your organization's plan — Lite and Conecta don't include AI.
• "A tool shows up locked in the editor": the editor shows an upgrade CTA when a tool isn't included in your plan, or a connect CTA when the matching integration isn't set up yet (e.g. Calendly for Book meeting).