Create and Configure Appointment Services (Duration, Buffers, Capacity, Notice)

A service is the type of appointment you offer (for example "30-min Demo" or "Technical Consultation"). You create and edit services under Calendar, and each one can be tied to a specific calendar or left available for all of them.

Service fields

• Name / Description / Color: how the service shows up in the agenda.
• Duration (minutes): how long the appointment lasts (5 to 1440 minutes).
• Buffer before / Buffer after: prep or wrap-up minutes Omnifox reserves around the appointment so back-to-back bookings don't get scheduled too tight.
• Minimum notice: how far in advance a customer must book (e.g. block bookings within the next hour).
• Max advance (days): how far into the future this service can be booked.
• Capacity: how many people can book the same slot (more than 1 = a group slot, like a class).
• Location type: none, in-person, phone, video, or WhatsApp, plus the actual location detail (address or meeting link).

Steps to create a service

1. Go to Calendar.
2. Choose which calendar the service belongs to (or leave it available for all).
3. Fill in name, duration, and the rest of the fields.
4. Save — the service is now bookable manually, by the AI agent, or through the public booking link.

Example

"Initial consultation" lasts 45 minutes, with a 10-minute buffer after (to write notes), 2-hour minimum notice, 30-day max advance, and capacity 1. "Group workshop" lasts 60 minutes with capacity 8: up to 8 people can book the same slot.

Tips

• Increase the after-buffer for services that leave the agent busy wrapping up (notes, follow-up).
• Keep max advance short for urgent support services so the calendar doesn't fill up with far-out bookings.

Troubleshooting

If a customer can't book "for today," check the minimum notice setting — it may be higher than you expect.