IVR node: Delay / wait

What it's for

Pauses the call for a fixed number of seconds before moving to the next node. Use it to pace an IVR, wait out a background process, or simulate "connecting you" time while routing resolves.

Requirements

None — it's a single-step node you can drop anywhere between two other nodes.

Configuration

• Seconds to wait (1–120): the pause length. Anything outside that range is clamped automatically (minimum 1, maximum 120) so a misconfigured IVR can never leave someone on hold for hours.
• Play music-on-hold: when checked, the caller hears hold music for the whole pause; otherwise they hear silence.
• MOH class (optional): pick a specific Asterisk music-on-hold class instead of the workspace default. Leave it blank to use the default.

Example

After a Route to AI node kicks off a CRM lookup, you add a 3-second Delay/wait node with hold music enabled so the caller doesn't sit through awkward silence while the system builds its answer.

Tips

• Use sparingly — long, repeated pauses frustrate callers. For longer waits, offer a callback instead (Callback offer node).
• Turn on hold music whenever the pause runs past 2-3 seconds; silence reads as a dropped call.

Troubleshooting

• If no music plays even with the option checked, confirm the workspace has a MOH class configured in Asterisk, or leave the field blank to fall back to the default.
• Delays set above 120 seconds are clamped to 120 automatically; chain several Delay/wait nodes if you need longer.