Connect Facebook Messenger step by step

Connecting Messenger lets you handle your Facebook Page's messages directly from the Omnifox inbox, alongside your other channels.

Requirements

• You must be an admin on the Facebook Page you want to connect.
• channels.manage permission on the Omnifox workspace.
• An active Facebook session in your browser (or your credentials handy).

Steps

1. Go to Channels → Connect channel.
2. Pick Messenger from the channel grid.
3. The Facebook login opens: sign in and accept the permissions (messages, automated responses, referrals, etc.).
4. If you manage a single Page, Omnifox connects it directly. If you manage several, choose which ones to connect in the selector (see the multi-page connect article).
5. Once done, the channel shows as active under Channels with your Page's name.

Example

A small business with a single Facebook Page, "Don Luis Bakery", connects Messenger in under a minute: log in, accept permissions, done — Page messages start flowing into the inbox.

Tips

• After connecting, send yourself a test message to the Page from another Facebook account to confirm it lands in the inbox.
• You can assign the channel to a specific team from the channel's settings.

Troubleshooting

If the channel was created but no new messages arrive, the webhook subscription likely failed — disconnect and reconnect the Page from Channels.