Getting Help: the In-App Support Chat and the Help Center

When you get stuck on something in Omnifox, you don't need to send an email and wait — help is one click away, plus a whole library of articles to solve it yourself.

In-app support chat

It's a chat bubble built right into the platform (the same technology you use with your own customers), connected directly to the Omnifox team and an AI support agent.

1. Look for the floating chat icon, usually in a bottom corner of the screen.
2. Describe your issue in as much detail as possible (what you were trying to do, what error message you saw).
3. The AI agent replies first; if a human is needed, it escalates automatically to the support team.

Help Center

This is the public library of articles, organized by category (Getting Started, Channels, Billing, CRM, and more), available at omnifox.io/help.

1. Go to omnifox.io/help from any browser.
2. Use the search bar to type keywords (for example, "connect WhatsApp").
3. Pick the most relevant article from the results.

Example

You want to know how to turn on dark mode: you search "dark mode" in the Help Center and find the step-by-step article. If your question is specific to your account (say, a charge you don't recognize), you use the in-app support chat instead of looking for a generic article.

Tips

• Keep your account code handy (Settings → General) when you write to support — it speeds up the response a lot.
• If your workspace already has channels connected, the chat bubble is more discreet (it won't pop up proactively) so it doesn't interrupt your work, but it's still one click away.

Troubleshooting

If you don't see the chat bubble, try reloading the page or check that you didn't close it manually earlier in the session. If the Help Center shows no results for your search, try broader terms or browse by category instead of searching.