System Requirements and Supported Browsers
What your device needs and which browsers work best for a smooth Omnifox experience.
Omnifox runs entirely from the browser, with no extra software required beyond the optional PWA install. For the best experience — real-time chat, voice calls, notifications — your setup should meet these minimum requirements.
Supported browsers
- Google Chrome (recommended) — a recent version.
- Microsoft Edge — a recent, Chromium-based version.
- Mozilla Firefox — a recent version.
- Safari — on Mac and iOS, a recent version.
Avoid outdated browsers or compatibility mode: they can break real-time chat, audio playback, or the Workflows editor.
General requirements
- A stable internet connection (Omnifox uses WebSockets to keep your inbox updating in real time).
- JavaScript and cookies enabled.
- Browser notification permission, if you want alerts for new messages while the tab is in the background.
- Microphone access enabled if you'll be handling or making voice calls from the browser.
Recommended setup
| Use case | Extra requirement |
|---|---|
| Voice calls / Co-browse | Microphone (and camera, if applicable) permission |
| Desktop notifications | Site notification permission |
| Installing as an app (PWA) | Chrome/Edge on desktop, Chrome/Safari on mobile |
Example
An agent who takes calls all day should use an up-to-date Chrome or Edge, with microphone permission already granted, so the call button works without interruptions.
Troubleshooting
- No audio on a call: check that the browser has microphone permission for the site (the padlock icon in the address bar).
- Notifications aren't arriving: confirm you accepted the browser's notification permission and that your OS isn't muting them.
- Inbox isn't updating live: a firewall or proxy may be blocking WebSockets; try a different network or contact your IT team.
Related articles
-
Getting started with Omnifox
Create your account, set up your first workspace, invite your team, and connect your first channel in minutes.
-
Set up your workspace and profile
Take your first steps in Omnifox: complete your workspace, your profile and your key business information.
-
Invite your team and assign roles
Bring your colleagues into Omnifox and assign roles so each person sees and does exactly what they should.
-
Omnifox glossary: key terms worth knowing
A quick glossary of the most-used concepts in Omnifox so you understand the platform from day one.
-
Create an Omnifox account (email and password)
Sign up for Omnifox with your email and password in a couple of minutes and start your 14-day free trial.