Send a snippet sequence

A snippet doesn't have to be a single message — you can build multi-step snippets, each step a different type (text, image, audio, video, or file), and send them all together with one click, in the defined order.

Requirements

• Multi-step snippets are created or edited from Snippets (accessible from your account or workspace menu).
• Each step can optionally have a small delay before it's sent (handy for simulating natural typing).

Steps to send it from the Inbox

1. In the composer, type "/" to open the Snippets picker.
2. Choose the multi-step snippet you need.
3. A preview of the sequence appears above the composer: "Snippet sequence: N messages", with a numbered card for each step.
4. If any step has variables (e.g. {{customer.name}}), fill them in or edit them by clicking the corresponding pill.
5. Click Send all to send the steps in order, or Cancel to discard the sequence.

Example

A welcome snippet has 3 steps: a text ("Hi {{customer.name}}! Thanks for reaching out"), an image (the company logo), and another text ("How can we help you today?"). The agent picks it with "/", fills in the customer's name in the variable, and clicks Send all — all three messages go out in order, without building them one by one.

Tips

• If you type extra text in the composer while the sequence is staged, that text gets added as one final extra step when you send all, so nothing is lost.
• To create or edit multi-step snippets, go to the Snippets section of your account.