View WhatsApp orders and carts in the chat

If your product catalog is connected to WhatsApp Business, customers can build a cart and confirm it directly from the WhatsApp app. That order lands in Omnifox as a special message inside the conversation, not as plain text.

What it looks like

The order message shows a highlighted "Order" label with a receipt-style breakdown: each product with its quantity and unit price, any optional note the customer typed, and the calculated total (quantity × unit price for each item, summed in the corresponding currency).

Steps to review it

1. Open the conversation where the order arrived; the Order-type message looks like any other inbound bubble, with the expanded breakdown.
2. Review each line: product identifier, quantity, and price.
3. If the customer added a note with the cart, you'll see it below the product breakdown.
4. Use that data to confirm the order, generate an invoice, or route it to sales/logistics per your internal process.

Example

A customer adds 2 units of "Blue T-shirt" and 1 "Black cap" from the catalog and confirms the cart. An Order message arrives in the chat with both items, quantities, unit price, and the already-calculated total, ready for the agent to process.

Tips

• This message type is inbound only — you can't create an order manually from the Inbox; it's only generated by the customer from the WhatsApp catalog.
• To receive orders, the product catalog must be connected to the WhatsApp channel beforehand.