Payment orders, receipts, and invoices: what's the difference

Omnifox uses three documents that are easy to mix up because they all come from the same charge. Here's what each one is and where to find it.

Payment order

This is the charge request: it's created every time something is due (a balance top-up, an add-on, a plan change, a manual subscription renewal). It has a status (pending, paid, cancelled, expired) and a payment method (card, PayPal, bank transfer). You'll see it in the payment orders portal whenever you have something to pay.

Receipt

When a payment order corresponds to your regular billing-cycle charge (your monthly or yearly renewal), it's linked one-to-one to an invoice — that specific payment record is what effectively works as the receipt for that renewal.

Invoice

This is the full accounting document: subtotal, tax, total, billing period, and line-by-line detail. You'll find it under Settings → Billing → Invoices tab, with a downloadable PDF. If your billing entity is under a fiscal regime with electronic invoicing (for example Ecuador/SRI), the invoice also gets authorized by the tax authority before it's considered final.

Example

Your Escala plan renews on the 1st of every month: a payment order is created and charged to your card, that order is linked to that month's invoice (your receipt for the renewal), and from the Invoices tab you can download the full PDF for your accounting.

Troubleshooting

• If you paid but don't see the invoice yet, it may be "pending authorization" if your billing entity issues electronic invoices — it updates automatically once authorized.
• If you need proof of a specific one-time payment (not a renewal), look for the matching payment order in your history.