What happens if a charge fails: retries, notices, and suspension

If your subscription renewal charge fails (declined card, insufficient funds, etc.), your account isn't suspended right away — there's a process with reminder emails and a grace period.

What happens when a charge fails

1. The subscription moves to past due status.
2. Omnifox sends reminder emails at three points: 3 days, 5 days, and a final notice at 7 days past due.
3. If the charge is resolved at any point (you update your card and the system retries), the account automatically returns to good standing.

Grace period and suspension

If you're still past due 7 days after the first failed attempt, the subscription is cancelled and your account is suspended: paid features are lost until you reactivate. For manual payment methods (bank transfer), if you don't renew within the first 3 days after the period ends, the account enters the same past-due and reminder process.

How to fix it

1. Go to Settings → Billing → Plan tab.
2. Update your payment method (card) or make the pending payment.
3. The system retries the charge automatically; if you paid by bank transfer, upload the proof of payment to speed up validation.

Example

Your card expires and the monthly charge fails on day 1. You get an email on day 4, another on day 6, and the final notice on day 8. If you update your card on day 6, the charge retries and everything continues normally; if day 8 arrives unresolved, the account is suspended.

Tips

• Update your payment method as soon as you get the first notice to avoid suspension.
• If your account is already suspended, contact support or make the pending payment to reactivate it — your plan and history aren't lost.