Workflow node: Assign AI Agent

What it does

The Assign AI Agent node puts a specific AI agent in charge of the conversation (replacing any human agent currently assigned) and, by default, has that agent reply immediately to the customer's latest message instead of waiting for a new one to arrive.

When to use it

Typically used right after an AI Classifier or Detect Language node, to route the conversation to the right AI agent based on the detected intent or language — for example, routing to "Sales" or "Support" depending on what the previous node classified.

Configuration

• AI agent (required): must belong to the same workspace as the conversation and be active.
• Stop other automations (on by default): cancels any other workflow execution currently running on the same conversation, so nothing else interferes with the AI's reply.
• Trigger immediate response (on by default): re-processes the customer's latest inbound message so the newly assigned agent replies instantly instead of waiting for the next message.

Example

A multi-language reception workflow: "Detect Language" identifies the customer is writing in Portuguese, then an Assign AI Agent node pins the "Sales" agent — the detected language automatically propagates to the contact, so the Sales agent replies in Portuguese from its very first message, without the customer having to repeat anything.

Tips

If this node runs right after an AI Classifier with a detected-language variable, there's nothing extra to configure for language — the node picks it up automatically from the workflow's context.

Troubleshooting

If the AI agent doesn't reply right away, check that "Trigger immediate response" is enabled and that there's actually an unanswered inbound message from the customer on the conversation. An "agent does not belong to this workspace" error means you picked an agent from a different workspace by mistake.