Node: Schedule Team Message

The Schedule Team Message node queues a message to be posted later into a Team Space, instead of posting it right away. It's the "post later" counterpart to the Publish to Team node: same destination, different timing.

When to use it

• For internal reminders scheduled ahead of time ("alert the team if no one has picked up this case in 2 hours").
• To post a summary or alert to the Team at a specific time, rather than at the exact moment of the trigger.

Requirements

• The destination Team Space must exist in the same organization and must not be archived.
• Some user must be resolvable to attribute the message to (the workflow's creator, otherwise an organization owner).
• The message can't end up empty after variables are applied.

Configuration

• Destination Space (space_id, required): the Team Space to post into.
• Message (message, required): the text to post. {{...}} variables are resolved at scheduling time, just like the Schedule Message node for contacts.
• Send timing:
  • Relative mode (mode = relative): posts N minutes later (delay_minutes).
  • Absolute mode (mode = absolute): posts at an exact date/time (at). If that time has already passed, it posts one minute after the node runs (it's never lost).

Example

A workflow fires when a conversation goes unassigned. The Schedule Team Message node is set to relative mode with delay_minutes = 120 targeting the "On-call" Space, with the message "⏰ {{contact.first_name}}'s conversation has been unassigned for 2 hours." If someone picks it up during that window, the alert still posts — so it's worth pairing this with an earlier condition that checks whether it's still unassigned before reaching this node.

Tips

• When the post should go out immediately, use Publish to Team instead — this node is only for deferring the send.
• The scheduled post is processed by the Team module's normal scheduled-message sweep, so it runs with the same broadcast, mentions, and unread behavior as a message typed by hand.

Troubleshooting

• "Team space X not found" or "is archived": the configured Space no longer exists or is archived.
• "Nothing to schedule (empty message)": the Message field was empty after variables were applied.
• "Invalid schedule time": delay_minutes isn't set, or at isn't a valid future date.