Trigger: Call Out of Hours

The Call out of hours trigger fires when a call arrives outside the business-hours window you've set for your workspace. It's how you give a different (and automatic) response to contacts calling at night, on weekends, or on holidays.

Requirements

• You need business hours configured for your workspace (Settings → Business hours / availability). Without that setting, Omnifox has no way to tell what counts as "out of hours".

When to use it

• Send an automatic message explaining your hours and offering to take down their details.
• Log the call as pending callback for the next business day.
• Measure how many calls arrive out of hours to decide whether to extend coverage.

Trigger settings

• Specific channel and Direction — the standard call filters.

Available variables

Standard call and contact variables, plus:

• $workspace.business_hours_label — the descriptive label of the configured business hours (e.g. "Mon-Fri 9am-6pm").

Steps

1. Confirm your business hours are set up for the workspace.
2. Create or open an automation.
3. Drag "Call out of hours" from Call triggers.
4. Connect an action, e.g. "Send template" or "Create task".
5. Activate and save.

Example

A customer calls on a Saturday at 10pm. The trigger fires and you connect "Send template" with: "Thanks for calling. Our hours are {{$workspace.business_hours_label}}. Leave us your question and we'll get back to you as soon as we open."

Tips

• Pair it with "Missed call" if you also want to distinguish out-of-hours calls that were answered (e.g. by an on-call agent) from the ones that went unhandled.