Trigger: Missed Call

The Missed call trigger fires when an inbound call rings and nobody answers it. It's distinct from "Call ended with status = no answer": this trigger is specific to the missed-call case and also carries how long it rang before going unanswered.

When to use it

• Automatically send a WhatsApp message apologizing and offering to call back.
• Create an urgent task for an agent to return the call within the hour.
• Measure how many calls are missed per channel or time slot, to size your team better.

Trigger settings

• Specific channel and Direction — the standard call filters.

Available variables

Standard call and contact variables, plus:

• $call.ring_duration — how many seconds the phone rang before going unanswered.

Steps

1. Create or open an automation.
2. Drag "Missed call" from Call triggers.
3. Filter by channel if you only care about one line.
4. Connect an action, e.g. "Send template" (WhatsApp) or "Create task".
5. Activate and save.

Example

Every time a call is missed on the "Customer service" channel, you want to send an automatic WhatsApp message. Connect a "Send template" action with: "Hi {{$contact.first_name}}, we noticed you tried calling and we couldn't pick up. How can we help?"

Tips

• Pair it with "Call out of hours" to tell missed calls during vs. outside business hours apart and respond differently to each.
• If you only want to react when the ring was very short (a possible misdial), use $call.ring_duration in a condition node before the action.