Trigger: You Were Mentioned in Team

The You Were Mentioned in Team trigger fires a workflow every time someone uses a mention (@user, @team, or @here) inside a message in the Team module, whether in a Space or a direct message.

When to use it

Use it to push notifications outside internal chat when something needs immediate attention — alert an agent by WhatsApp when they're mentioned in an "Incidents" Space, or auto-escalate whenever someone uses @here to ask for urgent help.

Configuration

In the Trigger node inside the Workflows editor, pick "You Were Mentioned in Team" and configure:

• Space: limit the trigger to one Space (empty = any, including DMs).
• Mentioned user: only fire when this specific person is mentioned.

Available variables

• $trigger.space_id / $trigger.space_name
• $trigger.message_id
• $trigger.dm_conversation_id (if it was a DM)
• $trigger.by_user_id / $trigger.by_user_name
• $trigger.mentioned_user_id
• $trigger.mention_type (user / team / here)
• $trigger.text

Example

Workflow "Urgent mention alert": Trigger = You Were Mentioned in Team, Space filter = "Tier 2 Support". Action 1: send the mentioned agent a WhatsApp message with You were mentioned in {{$trigger.space_name}}: {{$trigger.text}}. Action 2: if $trigger.mention_type is "here", also notify the supervisor.

Tips

• Only leave the Space filter empty if you also want to cover internal DMs.
• Combine with a delay + condition action to escalate if the mention isn't handled within X minutes.

Troubleshooting

If the workflow doesn't fire, double-check that the Space configured in the filter exactly matches the Space where the message was posted — the filter matches by ID, not by a partial name.