What happens when your AI credit runs out (pause vs. overage billing)

Every Omnifox plan includes a monthly AI credit (for the AI agent, translations, and other internal features), shown as Omnifox Balance under Settings → Billing → Balances. What happens once that credit runs out depends on a single setting.

What happens at the limit

• Overage billing OFF: AI features pause until the next billing cycle (or until you top up). Human agents keep working normally — only AI stops.
• Overage billing ON: extra usage keeps being debited automatically from your Omnifox Balance as pay-as-you-go, with no interruption.

How to turn on overage

1. Go to Settings → Billing → Balances.
2. On the Omnifox Balance card, enable overage billing.
3. Check or top up your balance (you can enable auto-recharge with a threshold and an amount, just like the WhatsApp balance).

Example

An account on the Conecta plan uses up its included AI credit mid-month. Without overage enabled, AI pauses and agents see a notice to reply manually. Once overage billing is turned on and $20 is added to the balance, AI resumes and every extra use is debited from that balance.

Tips

• Enable auto-recharge on your Omnifox Balance if your team relies on AI to answer quickly.
• Voice AI access depends on your plan tier (available from Crece and up) — check your plan if you don't see the option.

Troubleshooting

• If AI suddenly stopped replying, check the Omnifox Balance and whether overage billing is on.
• If overage is on but AI still paused, your Omnifox Balance also hit $0 — top it up to bring AI back.